Effective Date: May 2, 2025
Last Updated: May 2, 2025
WELL + DONE Physical Therapy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains:
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What personal information we collect
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How we use it
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With whom we share it
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Your rights & choices
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How we secure it
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How to contact us
1. Information We Collect
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Contact & Account Data: Name, email address, mailing address, phone number (including mobile for SMS).
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Appointment & Health Data: Appointment dates, treatment notes, lab results, insurance/billing information.
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Usage Data: IP address, browser type, pages visited, referring URL, device identifiers, cookies.
2. How We Collect Information
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Directly from You: When you book appointments, fill out forms, subscribe to SMS, or communicate with us.
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Automatically: Via cookies, web beacons, and analytics tools when you navigate our site.
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Third-Party Sources: Insurance providers, payment processors, or partners (only as necessary).
3. How We Use Your Information
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Provide Services: Schedule appointments, send appointment reminders, post-visit instructions, lab and billing notifications.
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Communicate: Respond to inquiries, send service updates, marketing communications (only if you opt in).
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Improve & Personalize: Analyze usage trends to enhance our website and services.
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Compliance & Safety: Meet legal, regulatory, and security obligations.
4. Information Sharing & Disclosure
We do not sell your personal data. We only share it in these cases:
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Service Providers: SMS platform, hosting, analytics, payment processors—under strict confidentiality agreements.
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Healthcare Partners: Labs, insurance carriers, or other providers, only as necessary to deliver care.
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Legal Requirements: If required by law (e.g., subpoenas, court orders) or to protect rights or safety.
SMS consent is not shared with third parties or affiliates for marketing purposes.
5. Cookies & Tracking
We use cookies and similar technologies to:
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Remember your preferences
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Understand site usage
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Tailor content and ads
You can disable cookies via your browser settings, but some features may not work properly if cookies are blocked.
6. Data Security & Retention
We implement administrative, technical, and physical safeguards to protect your data. We retain personal information only as long as necessary for the purposes outlined above or as required by law.
7. Your Rights & Choices
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Access & Correction: You can review and update your contact information by logging into your account or contacting us.
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Opt-Out: • Marketing emails: click “unsubscribe.”
• SMS messages: reply STOP to any message. -
Data Deletion: You may request deletion of your personal data, subject to legal or contractual obligations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the latest revision. We encourage you to review this page periodically.
9. Contact Us
If you have questions or concerns, please contact:
WELL + DONE Physical Therapy
Phone: (254) 300-7123